Hardware/Software Services and Solutions
Vishine Hardware/ Software team is committed to providing maximum uptime and helping retailers to improve their total cost of ownership (TCO) by recommending and delivering sound hardware/Software solutions, starting from procurement, through implementation, ongoing support, and maintenance. With this objective in mind, we consistently research our vast install base and determine the ideal platform to help Vishine clients maximize the return on their hardware investment.
Service management solutions help you coordinate all your service center processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.
Whether you do field service or run an in-house service centre, improved service management will help you control your contractual obligations, service level agreements and outstanding warranties and benefit your organization in many ways.
Providing Solutions to Meet Your Business Goals
• Vishine service management software supports lean service organization requirements with comprehensive escalation management that enables you to manage customer service level agreements with full visibility of risks and potential compliance problems.
• Preventive maintenance scheduling, coupled with serial number and contract management enables efficient planning of visits and resources leading increased customer satisfaction and reduced costs.
• Comprehensive mobility options enable engineers on the road to maintain contact with the service centre for efficient allocation of work, immediate update of completed work and fast invoice turnaround.
Overview
The Service Center offers a full range of hardware and software services in a timely and cost-effective manner:
• Diagnosis and repair for Institute and personally owned computers
• Warranty repairs on Apple, Dell, and Lenovo computers
• Hardware and software service upgrades
• Disaster recovery and assessment
• Troubleshoot network configuration problems including DHCP and iPass.
• Resolve wireless connectivity problems
• Virus, spyware and adware scanning and removal
Service Available: Weekend-Saturday & Sunday [Full Time]
Weekdays-[Night Service (After 7:00 PM)]
